Q. The plugin has been downloaded, but I still get a message that it is not installed?A. Currently, HikVision's Plugin is only supported by the following web browsers: - Internet Explorer (Please note! Microsoft Edge does not work!) - Mozilla Firefox - Safari on iOS (iMac) Google Chrome unfortunately no...
Frequently asked questions (FAQ) (0)
Too much choice? Chat or call us at 085-0160316
There are no products in these categories. Shop on.
Q. The plugin has been downloaded, but I still get a message that it is not installed?
A. Currently, HikVision's Plugin is only supported by the following web browsers:
- Internet Explorer (Please note! Microsoft Edge does not work!)
- Mozilla Firefox
- Safari on iOS (iMac)
Google Chrome unfortunately no longer supports the Plugin!
Q. How do I set my email notifications properly?
Here is a link to our blog for email settings (still updating it)
Q. How to open the ports in my router (port forwarding)?
We have written a guide for this.
Ziggo router
KPN Experia box V10
Q. I forgot my password
Q. The camera gives white spots at night?
A. There may be moisture, grease or dirt on the dome of the dome camera which causes the infra-red light to reflect back into the lens. The dome should be cleaned to rectify this problem.